Shipping Policy

Last updated: June 2026

Free shipping on all orders over $75. Orders placed before 2 PM EST on business days ship the same day.

Delivery Options & Timeframes

Shipping Method	Estimated Delivery	Cost
Standard Shipping	5–8 business days	Free on orders $75+ / $4.99 below
Express Shipping	2–3 business days	$9.99 flat rate
International	10–18 business days	Calculated at checkout

Order Processing

Orders are processed Monday through Friday. Orders placed before 2:00 PM EST are typically dispatched same business day. Orders placed after 2:00 PM EST or on weekends are dispatched the following business day.

Once your order ships, you will receive a confirmation email with your tracking number and a link to track your parcel. Please allow up to 24 hours for tracking information to update after dispatch.

Tracking Your Order

All orders include tracking. You can track your order using the link in your shipping confirmation email, or by visiting our Track Order page. If you have not received a tracking email within 2 business days of placing your order, please contact us at hello@glowcharm.co.uk.

Delivery Issues

If your order has not arrived within the estimated delivery window, please contact us at hello@glowcharm.co.uk with your order number. We will investigate immediately and arrange a replacement or refund if the parcel is confirmed lost by the courier.

GlowCharm is not responsible for delays caused by customs processing on international orders, incorrect address information provided at checkout, or circumstances beyond our control such as severe weather or carrier disruption.

Wrong Address

Please double-check your delivery address before placing your order. If you notice an error immediately after ordering, contact us at hello@glowcharm.co.uk as soon as possible. We will do our best to update the address before dispatch, but we cannot guarantee changes once an order has been processed.