Privacy Policy

Last updated: June 2026

GlowCharm (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit glowcharm.co.uk or make a purchase.

Information We Collect

We collect information you provide directly to us, including:

Name, email address, and shipping/billing address when you place an order
Payment information (processed securely by Shopify — we never store card details)
Email address if you subscribe to our newsletter
Messages you send via our contact form

We also automatically collect technical information including IP address, browser type, pages visited, referring URL, and device type through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

Process and fulfil your orders
Send order confirmation, shipping, and delivery notifications
Send marketing emails if you have opted in (you can unsubscribe at any time)
Respond to your questions and customer service requests
Improve our website and product range
Prevent fraud and ensure security
Comply with legal obligations

Sharing Your Information

We do not sell your personal information. We share data only with trusted third-party service providers who help us operate our business:

Shopify — our e-commerce platform (shopify.com/legal/privacy)
Payment processors (Stripe, PayPal) — to process your payment securely
Shipping carriers — to deliver your order
Email marketing platforms (Klaviyo) — to send you emails if you have opted in
Analytics providers (Google Analytics) — to understand how our website is used
Advertising platforms (Meta, TikTok, Google, Pinterest) — for advertising if you have consented via our cookie banner

Cookies

We use cookies to enhance your experience, remember your cart, and analyse website traffic. You can control cookie preferences through our cookie banner when you first visit the site, or by adjusting your browser settings. Note that disabling certain cookies may affect site functionality.

Your Rights

You have the right to access, correct, or delete the personal information we hold about you. You may also object to or restrict certain processing of your data. To exercise these rights, please email hello@glowcharm.co.uk.

If you are in the UK or EU, you have additional rights under the UK GDPR and EU GDPR. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK at ico.org.uk.

Data Retention

We retain customer data for as long as necessary to fulfil orders, comply with legal obligations, and resolve disputes. Marketing data is retained until you unsubscribe.

Security

All data is transmitted over HTTPS. Payment processing is handled by PCI-compliant processors. We take reasonable technical and organisational measures to protect your information from unauthorised access.